To request a RA#, please contact us below: (ALL information must be provided so that we can process your return request).
Return & Cancellation Policy
Any item that is being returned for any
reason must have a
RETURN AUTHORIZATION NUMBER (RA#) prior to
Please call us at 800-814-7533 or email
firstname.lastname@example.org within 30 days of product delivery.
Once the RA# is issued, the product must be returned within 15 days.
ALL CUSTOM MADE - VEHICLE SPECIFIC ITEMS ARE
NON-RETURNABLE, and include (but not limited to):
Tailored Seat Covers
2. Semi-Custom, Custom & Full Custom Slip-On Seat Covers
3. Ready Made Headliners
4. ABS Headliner Boards - Covered
5. Logo, Monogrammed, or Embroidered Products
6. Molded Carpets ordered in a Non-Standard/Non-Suggested Color, Mass
Backing and/or Design (Loop or Cut Pile in years that the carpet is not Standard)
7. All Material Yardage Cut to Order
8. All Special Orders per Customer's request
Any item that has been cut,
glued, altered, or damaged will not be accepted for return. We strongly
recommend dry fitting our products prior to permanently installing.
Furthermore, Automotive Interiors does not accept any liability for
installations done by the customer or a professional installer. Any fees
associated with a professional installation are not refundable for any reason.
If you feel your (custom made - vehicle specific) item does not fit correctly or
the part number you ordered is not the part you received, you MUST provide
us with pictures clearly showing the issue. Furthermore, Automotive Interiors will
review your pictures with the factory and determine whether the issue is due to incorrect
installation or a manufacturing defect . If a defect is determined, we will replace the item or portion of
the item that does not fit properly.
Please note the following:
In order for Automotive Interiors to determine the correct course of action for
replacement, it may be necessary to have the incorrect item returned prior to
sending out the new item.
Replacement items will be shipped via the
same shipping method as the original order.
ALL OTHER ACCESSORY ITEMS (excluding
those mentioned above) can be returned, but are subject to the
1. A RA# must be obtained within 30 days of
2. A 20% Restocking Fee will be applied to the refund
(unless otherwise noted)
3. The customer will be responsible for all return shipping costs
4. Original Shipping Charges are NON-REFUNDABLE
5. The item must be unused and returned in original
IN ALL CIRCUMSTANCES:
If a product is returned without the original box &
packaging, without hardware, instructions, etc., the refund will be adjusted
accordingly - at our discretion.
All refunds issued after 60 days of
purchase date will be refunded in the form of a company check.
Any item that has been cut, glued,
altered, or damaged will not be accepted for return. We recommend that all
items be dry fitted prior to any alterations for permanent installation.
DAMAGED & MISSING ITEMS:
Should a product arrive damaged/broken or missing a component, you must contact us
at 800-814-7533, or email
email@example.com. Be sure to keep the box and
, as the shipping company may wish to inspect the damage. A
replacement item will be sent out as quickly as possible, and we will make
arrangements for the damaged item to be returned (if necessary). You will
be contacted via email within 2 business days with return instructions.
You may be required to forward a photograph of the damaged item.
Any address correction that is billed to Automotive Interiors thru any
any shipping company, such as UPS, Fedex, etc. will be charged to the customer at a rate of $18.00.
(Applies to orders that have not been cut and/or shipped)
Order cancellations are subject to a 4% transaction fee - based on the total
amount of the order IF NOT cancelled the same day as entered by 5:00pm ET. [Exception: This is waived if the cancellation is at the discretion of Automotive Interiors].