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Return & Cancellation Policy
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Any item that is being returned for any
reason must have a
RETURN AUTHORIZATION NUMBER (RA#) prior to
returning.
Please call us at 800-814-7533 or email
returns@automotiveinteriors.com within 30 days of product delivery.
Once the RA# is issued, the product must be returned within 15 days. |
ALL CUSTOM MADE ITEMS ARE
NON-RETURNABLE, and include (but not limited to):
1. Custom
Tailored Seat Covers
2. Semi-Custom, Custom & Full Custom Slip-On Seat Covers
3. Ready Made Headliners
4. ABS Headliner Boards - Covered
5. Logo, Monogrammed, or Embroidered Products
6. Molded Carpets ordered in "Non Standard" Color, or
Design
7. All B&I Products
(Dash Trim Kits, Steering Wheels, Spoiler Wings,
Fender Trim,
Rocker Panels, Pillar Posts, Logo Inserts)
8. All Material Yardage Cut to Order
9. All Special Orders per Customer's request
10. Conversion Headliner Kits
Any item that has been cut, glued,
altered, or damaged will not be accepted for return. We recommend that all
Custom Items be dry fitted prior to any alterations for permanent installation.
EXCEPTION:
If a Custom item does not fit or an incorrect item was
shipped (due to our error), we may request a photograph. Furthermore, Automotive Interiors will:
1. Replace the item or portion of
the item that does not fit properly
2. Issue a Prepaid Label for return of the incorrect
item
3. Pay the shipping costs to replace the item
Please note the following:
In order for Automotive Interiors to determine the correct course of action for
replacement, it may be necessary to have the incorrect item returned prior to
sending out the new item.
Replacement items will be shipped via the
same shipping method as the original order.
ALL OTHER ACCESSORY ITEMS (excluding
those mentioned above) can be returned or exchanged, but are subject to the
following conditions:
1. A RA# must be obtained within 30 days of
product delivery
2. A 15% Restocking Fee will be applied to the refund
(unless otherwise noted)
3. The customer will be responsible for all return shipping costs
4. Original Shipping Charges are NON-REFUNDABLE
5. The item must be unused and returned in a sellable
condition
IN ALL CIRCUMSTANCES:
If a product is returned without the original box &
packaging, without hardware, instructions, etc., the refund will be adjusted
accordingly - at our discretion. All refunds issued after 60 days of
purchase date will be refunded in the form of a company check.
Any item that has been cut, glued,
altered, or damaged will not be accepted for return. We recommend that all
items be dry fitted prior to any alterations for permanent installation.
EXCHANGES:
If one item is being exchanged for another, a RA# will be issued and a new
order will be generated using the same credit card as the initial order.
The item must be returned within 15 days, and a refund will be issued to the
credit card on file. If payment was made with a check or money order, the
refund will be issued with an Automotive Interiors check. All
refunds issued after 60 days of purchase date will be refunded in the form of a
company check.
DAMAGED ITEMS:
Should a product arrive damaged or broken, you must contact us within 10
days at 800-814-7533, or email
returns@automotiveinteriors.com. Be sure to keep the box and
merchandise, as the shipping company may wish to inspect the damage. A
replacement item will be sent out as quickly as possible, and we will make
arrangements for the damaged item to be returned (if necessary). You will
be contacted via email within 2 business days with return instructions.
You may be required to forward a photograph of the damaged item.
ADDITIONAL CHARGES:
Any address correction that is billed to Automotive Interiors thru any
any shipping company, such as UPS, Fedex, etc. will be charged to the customer at a rate of $5.00.
CANCELLATIONS:
(Applies to orders that have not been cut and/or shipped)
Credit Card Transactions: Orders must be cancelled by 4pm ET on the
same day the order was placed. Beyond that time, the order is subject to a
4% processing fee (based on the order total) to cover the credit card merchant
fees.
Paypal Transactions: Cancelled Paypal orders are subject to a 4%
processing fee (based on the order total) to cover the Paypal merchant fees.
ORDERS THAT HAVE BEEN CANCELLED
BY AUTOMOTIVE INTERIORS ARE NOT SUBJECT TO ANY CANCELLATION FEES.
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