Return & Cancellation Policy

ALL CUSTOM MADE ITEMS ARE NON-RETURNABLE, and include:

    1.  Custom Tailored Seat Covers
    2.  Semi-Custom Seat Covers
    3.  Ready Made Headliners
    4.  ABS Headliner Boards - Covered
    5.  Logo, Monogrammed, or Embroidered Products
    6.  Molded Carpets ordered in "Non Standard" Color, or Design
    7.  All Special Orders per Customer's request

Any item that has been cut, glued, altered, or damaged will not be accepted for return.  We recommend that all Custom Items be dry fitted prior to any alterations for permanent installation.

EXCEPTION:

If a Custom item does not fit or an incorrect item was shipped (due to our error), we may request a photograph.  Furthermore,  Automotive Interiors will:

    1.  Replace the item or portion of the item that does not fit properly
    2.  Issue a Prepaid Label for return of the incorrect item
    3.  Pay the shipping costs to replace the item

Please note the following:

In order for Automotive Interiors to determine the correct course of action for replacement, it may be necessary to have the incorrect item returned prior to sending out the new item.

Replacement items will be shipped via the same shipping method as the original order.

ALL OTHER ACCESSORY ITEMS (excluding those mentioned above) can be returned or exchanged, but are subject to the following conditions:

    1.  A RA# must be obtained within 30 days of product delivery
    2.  A 15% Restocking Fee will be applied to the refund
    3.  The customer will be responsible for all return shipping costs
    4.  Original Shipping Charges are NON-REFUNDABLE

EXCHANGES:
If one item is being exchanged for another, a RA# will be issued and a new order will be generated using the same credit card as the initial order.  The item must be returned within 15 days, and a refund will be issued to the credit card on file.  If payment was made with a check or money order, the refund will be issued with an Automotive Interiors check.

If a product is returned with missing hardware, the refund will be adjusted accordingly.

Any item that has been cut, glued, altered, or damaged will not be accepted for return.  We recommend that all items be dry fitted prior to any alterations for permanent installation.

DAMAGED ITEMS:
Should a product arrive damaged or broken, you must contact us within 10 days at 800-814-7533, or email returns@automotiveinteriors.com.  Be sure to keep the box and merchandise, as the shipping company may wish to inspect the damage.  A replacement item will be sent out as quickly as possible, and we will make arrangements for the damaged item to be returned (if necessary).  You will be contacted via email within 2 business days with return instructions.  You may be required to forward a photograph of the damaged item.

ADDITIONAL CHARGES:
Any address correction that is billed to Automotive Interiors thru any any shipping company, such as UPS, Fedex, etc. will be charged to the customer at a rate of $5.00.

CANCELLATIONS:  (Applies to orders that have not been cut and/or shipped)

Credit Card Transactions: Orders must be cancelled by 4pm ET on the same day the order was placed.  Beyond that time, the order is subject to a 4% processing fee (based on the order total) to cover the credit card merchant fees.

Paypal Transactions: Cancelled Paypal orders are subject to a 4% processing fee (based on the order total) to cover the Paypal merchant fees.

ORDERS THAT HAVE BEEN CANCELLED BY AUTOMOTIVE INTERIORS ARE NOT SUBJECT TO ANY CANCELLATION FEES.