To request a RA#, please contact us below: (ALL information must be provided so that we can process your return request).

ORDER #: *

Name: *

ITEM: *

Email Address: *

Detailed REASON FOR RETURN:

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Return & Cancellation Policy

ALL CUSTOM MADE ITEMS ARE NON-RETURNABLE, and include (but not limited to):

1. Custom Tailored Seat Covers
2. Semi-Custom, Custom & Full Custom Slip-On Seat Covers
3. Ready Made Headliners
4. ABS Headliner Boards - Covered
5. Logo, Monogrammed, or Embroidered Products
6. Molded Carpets ordered in a Non-Standard/Suggested Color, Mass Backing and/or Design (Loop or Cut Pile in years that the carpet is not Standard)
7. All Trim Products (Dash Trim Kits, Steering Wheels, Spoiler Wings, Fender Trim,
Rocker Panels, Pillar Posts, Logo Inserts)
8. All Material Yardage Cut to Order
9. All Special Orders per Customer's request
10. Conversion Headliner Kits

Any item that has been cut, glued, altered, or damaged will not be accepted for return. We strongly recommend dry fitting our products prior to permanently installing. Furthermore, Automotive Interiors does not accept any liability for installations done by the customer or a professional installer. Any fees associated with a professional installation are not refundable for any reason.

EXCEPTION:

If a Custom item does not fit or an incorrect item was shipped (due to our error) , we may request a photograph. Furthermore, Automotive Interiors will:

1. Replace the item or portion of the item that does not fit properly
2. Issue a Prepaid Label for return of the incorrect item
3. Pay the shipping costs to replace the item

Please note the following:

In order for Automotive Interiors to determine the correct course of action for replacement, it may be necessary to have the incorrect item returned prior to sending out the new item.

Replacement items will be shipped via the same shipping method as the original order.

ALL OTHER ACCESSORY ITEMS (excluding those mentioned above) can be returned or exchanged, but are subject to the following conditions:

1. A RA# must be obtained within 30 days of product delivery
2. A 20% Restocking Fee will be applied to the refund (unless otherwise noted)
3. The customer will be responsible for all return shipping costs
4. Original Shipping Charges are NON-REFUNDABLE
5. The item must be unused and returned in a sellable condition

IN ALL CIRCUMSTANCES:
If a product is returned without the original box & packaging, without hardware, instructions, etc., the refund will be adjusted accordingly - at our discretion. All refunds issued after 60 days of purchase date will be refunded in the form of a company check.

Any item that has been cut, glued, altered, or damaged will not be accepted for return. We recommend that all items be dry fitted prior to any alterations for permanent installation.

EXCHANGES:
If one item is being exchanged for another, a RA# will be issued and a new order will be generated using the same credit card as the initial order. The item must be returned within 15 days, and a refund will be issued to the credit card on file. If payment was made with a check or money order, the refund will be issued with an Automotive Interiors check. All refunds issued after 60 days of purchase date will be refunded in the form of a company check.

DAMAGED & MISSING ITEMS:
Should a product arrive damaged/broken or missing a component, you must contact us within 10 days at 800-814-7533, or email [email protected]. Be sure to keep the box and merchandise , as the shipping company may wish to inspect the damage. A replacement item will be sent out as quickly as possible, and we will make arrangements for the damaged item to be returned (if necessary). You will be contacted via email within 2 business days with return instructions. You may be required to forward a photograph of the damaged item.

ADDITIONAL CHARGES:
Any address correction that is billed to Automotive Interiors thru any any shipping company, such as UPS, Fedex, etc. will be charged to the customer at a rate of $12.50.

CANCELLATIONS: (Applies to orders that have not been cut and/or shipped)
Order cancellations are subject to a 4% transaction fee - based on the total amount of the order.